Customer Services Representative / Scale Operator

Written by admin

7 May 2023

Position: Customer Services Representative / Scale Operator

Starting Range: $18.10 – $19.95 (Pending Education & Experience)

Location: Aggregates

Duration: Full-Time Permanent

The Customer Service Representative/Scale Operator is a dual function of a Customer Sales Representative and a Scale Operator and is responsible for all facets of the truck weighing process including scale operation, data collection and administrative support ensuring accuracy in inventory and some finances.

• Responsible for operating truck scale and ensuring that all incoming and outgoing trucks are weighed accurately;
• Arrange customer deliveries with Aggregates Supervisor and/or Drivers;
• Answer and direct all phone calls in a professional manner;
• Handle any issue a customer may require pertaining to billing or service for all customers, in a timely, accurate and professional manner;
• Directs Truck Drivers in the distribution of their loads to the correct locations;
• Responsible for maintaining various office/departmental reports and logs as assigned;
• Ensures all paperwork (weight tickets, control forms, trucking invoices, and billing of lading) are signed and completed;
• Receives payments by cheque, debit and credit cards and completes appropriate documentation to ensure records, orders, and cash receipts balance;
• Opens and closes the scale house to ensure systems such as computers, scale, security cameras are operating correctly;
• Perform data entry tasks and generate sales tickets with speed and accuracy;
• Invoicing customers as well as other accounts payable and receivable functions;
• Performing other duties as may be required or assigned;

• Required a two-year college diploma or certificate in a related field;
• Strong safety mindset;
• Cash Handling experience considered an asset;
• Demonstrated sensitivity to and knowledge to the First Nation cultural values and traditions;
• Ability to use good judgment in assessing difficult situations;
• Ability to be consistent and display a positive/helpful attitude;
• Flexibility required to keep pace with an ever-changing environment;
• Willingness to accept changes in work practices and technology;
• Ability to work under pressure to meet deadlines;
• Ability to work independently and collaboratively as a member of a team;
• Excellent organizational skills, time management skills, interpersonal and communications skills, both oral and written;
• Excellent computer skills (including Scale software, MS Word, Word Perfect, Excel, Internet, Email, Outlook);
• Able to work in all weather conditions;
• Must undergo a criminal record check prior to employment (At Applicant Expense)

*For a copy of the full job description please email and one can be forwarded* Interested applicants can email or drop off their cover letter, detailed resume, three work related references by: May 18th, 2023 @ 12:00pm (Noon). Please address the envelope and/or email “CSR- SO – 2023-52” and submit to:
Human Resources
Garden River First Nation
7 Shingwauk Street, Garden River, ON P6A 6Z8

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